Job Description

~~Business Development Manager
The ideal candidate will be responsible for driving revenues to the company and reaching the targets per month.
Responsibilities:
• Develop and implement business development plan.
• Detailed analysis and reporting on all business development activities.
• Evaluate performance, and identify training and development needs for staff.
• Manage Projects and undertake marketing programmes to establish key relationships, as agreed with Head of Department.
• Represent Bahrain at meetings and conferences domestically and overseas with government officials, regulators and international trade associations.
Requirements:
• University degree in Business Administration or equivalent.
• Must have minimum 5 years of experience in Bahrain market securing outsourcing call center / telesales / credit card and loans sales to the local banks in Bahrain.
• Experience in contact centre is a must.
Call Centre Manager
The successful candidate will be responsible for reporting the call center performance to the clients as well as implementing the latest industry best practices for the call center.
Responsibilities:
• Ensure the call center performance as per the SLA and KPI assigned.
• Successful deployment of on-site training of existing staff as well as new starters.
• Ensure governance, risk, compliance and control within the departments across all products.
• Review each process and system and make recommendation to increase productivity as well as lower costs.
• Deliver on-going radical development within the Sales Service area to ensure delivery of budgets, departmental performance and identifying system enhancements.
Requirements:
• Bachelor’s degree in Information Technology, ideally with Professional Microsoft certifications in the related field.
• At least 5 years in an operational area in a call centre in the GCC, with proven work experience of working in a Customer Service environment where cross selling was implemented.
• Excellent knowledge of call centre technology, IT and telephony systems as well as skilled in working with complex, emotive or technical issues.
Team Leader
The ideal candidate has to manage the agents, shifts, attendance, rotations and training.
Responsibilities:
• Develop company research reports as per the coverage plan.
• Listen to the recorded calls and make sure it’s as per the standards.
• Escalate the issues and resolve conflicts between customers and agents.
• Prepare presentations for clients related to economic, market and sector wise performance.
Requirements:
• University degree in Business Administration.
• At least 8 years of experience in same field in the ICT industry in the GCC.
Candidates who qualify for this position may kindly quote the Job Title in the subject of your email and send your CV as an attachment in MS Word Document format to ahmed@gulfconnexions.com
Only shortlisted candidates will be contacted.