Manama, Nov 25 (BNA): Bahrain’s Electricity and Water Authority (EWA) empowered Bahrain-based ACK Solutions to carry out a public survey that would facilitate closer interaction with customers and enhance service delivery, said the EWA CEO, Shaikh Nawaf bin Ibrahim Al Khalifa.
The survey team would comprise eight members, talking to a total of 2,000 respondents. “Our effort is to put the customer in the driver’s seat,” he added. Maximum customer participation would mean better knowledge of their needs, said the CEO.
Addressing the media, the EWA chief said that these information-gathering activities are in line with EWA’s plans to open up more channels of communication with the public, enhance customer satisfaction level and provide prompt and efficient services to citizens and residents.

“The ACK survey is only one of the methods being used. There are 15 such surveys being undertaken and the exercise would cost BD200,000. The comprehensive surveys cover a range of questions, including customer service, payment channels, conservation, customer service and bill payment, said the CEO of the authority. “It would enhance our understanding of the main issues citizens and residents face.

As we are a professional organization we will take actions to ensure that our strategy is in line with the findings.”

ACK Solutions Managing Director Ahmed Al Akber said that 1,000 respondents would be contacted at EWA’s three customer service centres. Another 1,000 would be contacted over phone and other media for their views and these would be co-related, he added.

The surveys are part of a series of being managed by external marketing consultants. The ACK-led survey is expected to be completed on December 5. The survey is being conducted at the three EWA customer service centers in Muharraq, Isa Town and the Country Mall. In addition, telephone interviews will be conducted.

AAM.