Headquartered in the Kingdom of Bahrain, the multi-award winning and premium customer experience solutions provider proudly took home the awards for Market Leader, Best Medium Outsourcing Provider and Best Omni channel implementation and 7 other major awards pertaining to outsourcing operations in private and government services and technology solutions.

The awards further solidify Silah’s commitment in delivering exceptional customer service experience for the private and public sector. These winning accolades also confirm Silah’s leading position in the BPO and contact centre industry in the GCC.

Launched in September 2009, Silah is a joint venture between Bahrain’s eGovernment Authority and UK-based Merchants, providing premium customer experience solution services to leading private and public sector client’s customers in Bahrain, Kuwait, UAE and recently Saudi Arabia, Silah also operates the National Contact Centre for the Kingdom of Bahrain.

“Since Silah’s inception in 2009 our aim was to create a premium organization which will not only provide best in class customer experience services for the Bahraini citizen, but also become an incubator for the services industry as a whole in the region. Silah is a success story for the industry and for Bahrain” said Silah Gulf CEO, Mr. Ricardo Langwieder-Görner, he further commented “In our competitive industry the goal is not growth or recognition, but value creation and competitive advantage to our customers, size and recognition are by-products and eventually deserved. Being recognized as the market leader in Bahrain and the leading medium outsourcing provider in the Middle East are great milestones and I am extremely proud of the hard work and dedication that my team has demonstrated.”

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About Silah
Silah Gulf (Silah), is a premium, multi-award winning customer experience solutions provider headquartered in the Kingdom of Bahrain. Silah was launched in 2009 as a Joint Venture in the Middle East region by UK based Merchants and Bahrain’s eGovernment Authority and has operations in Bahrain, Kuwait, UAE and Saudi Arabia.

Silah provides end-to-end customer experience solutions to leading brands in the GCC, integrating its Customer Service Operations, Consultancy, Academy and Technology platforms to deliver immediate results, added value and exceptional customer experiences.

Specialties:
BPO, Consulting, Technology, Training Academy

For more information, please contact:
Tariq Sharif
PR Marketing Manager
+973 39423077
Tsharif@silah.bh

© Press Release 2014

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